At House of Leen, each piece is carefully made and inspected before dispatch. To ensure a smooth experience, please read our return and exchange policy before placing your order

1. No Returns
   We follow a strict no-return policy. Once an order has been delivered, we do not offer refunds or returns for any reason.
   All purchases are considered final, subject to the exchange conditions mentioned below.

2. Exchanges for Manufacturing Defects
   If you receive a product with a genuine manufacturing defect, we will be happy to assist you with an exchange.
   
   To be eligible:
   
   1 . Please contact us within 48 hours of delivery.
   2. You must provide clear photographs and anunedited/uninterrupted video of the product showing the defect.
   3. The product must be unused, unworn, unwashed, and in its original condition, with all tags and packaging intact.
   4. Our team will review the photos and video and determine whether the issue qualifies as a manufacturing defect.
   5. If approved, the product will be exchanged for the same product, subject to availability.
   
   
3. Size Issues
   
   We understand that finding the perfect fit online can sometimes be difficult.
   
   If the product does not fit as expected:
   
   1. Please contact us within 48 hours of delivery.
   2. If the garment can be altered to achieve the required fit, we will arrange an alteration where possible.
   3. If alteration is not possible, we may offer an exchange for another available size, subject to availability.
   4. Size-related exchanges are only accepted if the product is unused, unworn, unwashed, and in its original condition, with all tags intact.

4. Conditions for Exchange
   
   For all approved exchanges:
   
   1. The product must be in its original, unused condition.
   2. Products that have been worn, washed, altered independently, damaged, stained, or otherwise used will not be eligible for exchange.
   3. Products without original tags may not be accepted.
   4. Exchange requests made after the specified 48-hour window may not be considered.
   5. Exchanges are subject to product and size availability.

5. No Refunds
   House of Leen does not offer refunds under any circumstances. In cases where an exchange or alteration is approved, the resolution will be limited to an alteration or exchange as applicable.

6. How to Request an Exchange
   To initiate an exchange, please contact our customer support team with:

1. Your order number.
2. Clear photographs of the product.
3. A clear, uninterrupted video showing the defect or relevant issue.
4. Details explaining the issue.

Our team will review your request and guide you through the next steps.

By placing an order with House of Leen, you acknowledge and agree to the above Return & Exchange Policy.